1. Shipping Methods:   

• We offer both domestic and international shipping.
• Domestic orders are shipped via Swyft Logistics and PostEx, while international orders are shipped via FedEx and SkyNet.

2. Delivery Times:

• Domestic orders typically take up to 7 days for delivery.
• International orders may take up to 10 days for delivery, depending on the destination and shipping method.

3. Shipping Charges:

• Shipping charges are calculated based on the order's total value, weight, and shipping destination.
• The exact shipping charges will be displayed during the checkout process.

4. Order Processing:

• Orders are typically processed and shipped within one to two business days after order confirmation.

5. Order Tracking:

• Upon shipment, customers will receive a tracking number via text message to monitor the status of their order.

6. Customs and Duties:

• International customers are responsible for any customs duties or taxes imposed by their respective countries.

7. Address Accuracy:

• Customers are responsible for providing accurate shipping information. We will not be held responsible for orders delivered to incorrect addresses provided by the customer.

8. Delayed or Lost Shipments:

• In the event of delayed or lost shipments, please contact our customer service team, and we will assist in tracking and resolving the issue.
  

9. Changing Your Delivery Address:

• Our shipping rates and free-shipping thresholds differ for domestic and international orders, and each order is priced for the destination country selected at checkout.
• The destination country chosen at checkout is final. Once an order is placed, the delivery address cannot be changed to a different country, whether before or after dispatch. If you would like your order delivered to another country, please place a new order selecting that country at checkout.
• Address changes within the same country (for example, a different city or street address in Pakistan) can be requested before the order is dispatched, by contacting us at shehnoor.jewels@gmail.com or +92 307 6044466. We will do our best to accommodate these, subject to courier coverage. Once an order has been dispatched, its address cannot be changed.
• Only changes confirmed in writing by ShehNoor Jewels through our official email or website contact channels are valid. Verbal or informal confirmations are not binding.