Return/Exchange Policy

No Refunds: Purchased items are non-returnable. Please note that if you receive any damaged product, it is due to customs or logistics mishandling the parcel during transit. ShehNoor Jewels deems no responsibility for any mishandling by any other third party whatsoever. However, please contact our customer support for further assistance. 

In case a refund or exchange needs to be issued, the customer is responsible to ship the parcel back to the brand. The shipping charges will thus be borne by the customer.

Exchanges: Our jewelry can be exchanged if it doesn't meet your expectations, subject to the client covering all shipping costs.

Exchange Initiation: All exchanges must be initiated within 24-48 hours of receipt. Please note that returned jewelry will be assessed, and a 25% reduction may apply if conditions aren't met.

Refund Processing Time: Turn aroud time will be twenty-one (21) days.

Custom Pieces: Regrettably, custom items cannot be returned or exchanged under any circumstances.

About us

In Pakistan, buying jewellery is a tradition and always resonates with the most important things & moments in life, like celebrating love, weddings, and so on. You can tell a lot about a person from what's inside their jewellery box. Will you find classic pieces? Or is it full of statement one-of-a-kind finds? Just like our wardrobes, our jewellery collections give a huge insight into the type of person we are and how we express ourselves through style. Perhaps the pieces have a history as a family heirloom or a story of where the piece was bought, perhaps as a present or an impulsive buy whilst traveling. No matter what your aesthetic is, whether it's more statement than simplistic, ShehNoor has got you sorted! 
Bridging the gap between fine and fashion jewellery, my passion for colour, opulence & rich traditions dictates my collections. The jewellery can be stacked, personalised and worn every day, because the pieces oscillate from the very bold to the delicately minimalistic. For me, this started as a passion project from scratch, creating fun and inventive pieces inspired by the world around me. I named my brainchild after both my grandmothers, my dadi Shehnaz and nani Rehmat Noor, and my brand aesthetic is heavily inspired by their style. 
It hasn’t always been easy, the amount of work that goes into building a brand singlehandedly, and that too in the midst of a pandemic, is staggering. There is immense love, effort and care weaved behind each piece, each post and each story ShehNoor brings to you.
‘ShehNoor showcases a gorgeous combination of artistic jewellery and beautiful photography that does justice to the featured pieces. It makes for an aesthetically pleasing experience to even just browse the page, and get lost in the stunning designs housed in a well-curated Instagram feed; a feast for the eyes and intricate pieces you want to keep forever!’