Shipping Policy
1. Shipping Methods:
- We offer both domestic and international shipping.
- Domestic orders are shipped via Swyft Logistics and PostEx, while international orders are shipped via FedEx and SkyNet.
2. Delivery Times:
- Domestic orders typically take up to 7 days for delivery.
- International orders may take up to 10 days for delivery, depending on the destination and shipping method.
3. Shipping Charges:
- Shipping charges are calculated based on the order's total value, weight, and shipping destination.
- The exact shipping charges will be displayed during the checkout process.
4. Order Processing:
- Orders are typically processed and shipped within one to two business days after order confirmation.
5. Order Tracking:
- Upon shipment, customers will receive a tracking number via text message to monitor the status of their order.
6. Customs and Duties:
- International customers are responsible for any customs duties or taxes imposed by their respective countries.
7. Address Accuracy:
- Customers are responsible for providing accurate shipping information. We will not be held responsible for orders delivered to incorrect addresses provided by the customer.
8. Delayed or Lost Shipments:
- In the event of delayed or lost shipments, please contact our customer service team, and we will assist in tracking and resolving the issue.
Cancellation Policy
1. Cancellation Window:
- Customers can cancel an order within 12 hours of order placement.
2. How to Cancel:
- To cancel an order, customers must contact our customer service team at shehnoor.jewels@gmail.com
- Cancellations requested after 12 hours may not be possible if the order has already been processed for shipping.
3. Refunds for Cancellations:
- If the order is successfully canceled within the stipulated time frame, a full refund will be processed within five (5) working days to the original payment method.
4. Refunds for Shipped Orders:
- Orders that have already been shipped and cannot be canceled should be treated as returns. Please refer to our Return Policy for more details.
5. Exceptional Circumstances:
- We reserve the right to refuse or cancel orders in exceptional circumstances, such as if an item becomes unavailable or if there are issues with payment processing. In such cases, a full refund will be provided.
"My brand's vibe is nostalgic yet whimsical, creating rustic, intricate jewelry for women who love a blend of classic and contemporary."
About us
In Pakistan, buying jewellery is a tradition and always resonates with the most important things & moments in life, like celebrating love, weddings, and so on. You can tell a lot about a person from what's inside their jewellery box. Will you find classic pieces? Or is it full of statement one-of-a-kind finds? Just like our wardrobes, our jewellery collections give a huge insight into the type of person we are and how we express ourselves through style. Perhaps the pieces have a history as a family heirloom or a story of where the piece was bought, perhaps as a present or an impulsive buy whilst traveling. No matter what your aesthetic is, whether it's more statement than simplistic, ShehNoor has got you sorted!
Bridging the gap between fine and fashion jewellery, my passion for colour, opulence & rich traditions dictates my collections. The jewellery can be stacked, personalised and worn every day, because the pieces oscillate from the very bold to the delicately minimalistic. For me, this started as a passion project from scratch, creating fun and inventive pieces inspired by the world around me. I named my brainchild after both my grandmothers, my dadi Shehnaz and nani Rehmat Noor, and my brand aesthetic is heavily inspired by their style.
It hasn’t always been easy, the amount of work that goes into building a brand singlehandedly, and that too in the midst of a pandemic, is staggering. There is immense love, effort and care weaved behind each piece, each post and each story ShehNoor brings to you.
‘ShehNoor showcases a gorgeous combination of artistic jewellery and beautiful photography that does justice to the featured pieces. It makes for an aesthetically pleasing experience to even just browse the page, and get lost in the stunning designs housed in a well-curated Instagram feed; a feast for the eyes and intricate pieces you want to keep forever!’