Complaints Policy

1. Submission of Complaints:

2. Response Time:

  • We are committed to addressing and responding to all complaints within 48 hours of receipt.

3. Complaint Handling Procedure:

  • Upon receiving a complaint, our team will initiate an investigation into the matter to understand the issue thoroughly.

4. Resolution:

  • Our primary objective is to resolve the complaint to the customer's satisfaction. This may involve actions such as offering replacements or exchanges as deemed appropriate by our team.

5. Communication:

  • We will maintain open and transparent communication with the customer throughout the complaint resolution process. Regular updates on the status of the complaint will be provided.

6.Customer Education:

  • We encourage customers to review our return policy, warranty terms, and product care instructions provided on our website to prevent misunderstandings and address common concerns.

7. Continuous Improvement:

  • We regularly analyze customer complaints to identify trends and areas for improvement in our products, services, and customer communication.

8. Contact Information:

  • Customers can reach out to us regarding their complaints through the contact information provided on our website.

By submitting a complaint, customers agree to abide by these terms and our complaint handling procedures.