Complaints
Complaints Policy
1. Submission of Complaints:
- Customers may submit complaints related to their orders or purchases via email:shehnoor.jewels@gmail.com
2. Response Time:
- We are committed to addressing and responding to all complaints within 48 hours of receipt.
3. Complaint Handling Procedure:
- Upon receiving a complaint, our team will initiate an investigation into the matter to understand the issue thoroughly.
4. Resolution:
- Our primary objective is to resolve the complaint to the customer's satisfaction. This may involve actions such as offering replacements or exchanges as deemed appropriate by our team.
5. Communication:
- We will maintain open and transparent communication with the customer throughout the complaint resolution process. Regular updates on the status of the complaint will be provided.
6.Customer Education:
- We encourage customers to review our return policy, warranty terms, and product care instructions provided on our website to prevent misunderstandings and address common concerns.
7. Continuous Improvement:
- We regularly analyze customer complaints to identify trends and areas for improvement in our products, services, and customer communication.
8. Contact Information:
- Customers can reach out to us regarding their complaints through the contact information provided on our website.
By submitting a complaint, customers agree to abide by these terms and our complaint handling procedures.